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Party Planning Confusion

FAQs

Questions

Party Planning Questions

Looking for new ideas for your event/party --- contact us about our character costumes!  Tired or stressed by a busy family schedule and work too?  You're not alone---Fun Faces Character Rentals is here to help from beginning to end if you need it. Our most commonly asked questions are listed below but we are available to answer your questions by phone, email or with a free initial consult. 

  • *Do you provide service to other cities?
    Yes, and destinations outside of our area are subject to a travel fee. We suggest calling us if your event exceeds a 20 mile radius from our base location in Hinesville.
  • * Why are we charged for a day rental if the party is 3 hours?
    Costumes, like formal occasion wear and bounce houses, must to be cleaned and sanitized once used by a client for ANY length of time. For health reasons NO COSTUME, like athletic or sports equipment, returns to stock for rental without first being cleaned, which could take 3 to 7 days.
  • * How much does it cost to rent a character? (our most asked question)?
    Character costs depend upon the availability of a performer and the needs of your event. We have several party packages and you may choose durations from 15 minutes and up. Costs are per character but if included in your package you may add an additional character at a discount. Should there be NO Performer available, we also offer the option to "Rent the Costume" and have a family member/friend wear it for your event.
  • * What is your reservation policy?
    All parties/events are booked on a first come, first served basis. Reserving services for your party/event require the following: 1. Making your selection of services, equipment or costumes based on your theme 2. Contacting us to answer any final questions 3. Approving your invoice, payment of the deposit and completion and return of the rental agreement 4. Reservations are considered confirmed upon payment of the minimum non-refundable reservation/booking deposit or full payment. For a "costume only" rental the Security Deposit of $100 (in state rentals) or $150 (out of state rentals) with a signed Rental Agreement is required. Each party package includes activities for a specified period of time. Should the package include games and a character they are NOT separate rentals for the same time period, the services are done simultaneously except for events over 60 minutes. **We do not hold any dates, times, equipment or costumes until we have invoiced and the reservation deposit/payment in full has been made and the contract received.
  • * What form of payment do you accept?
    We accept credit/debit cards, money orders, organization checks, PayPal and cash (3 days prior to the event). The following forms of payment subject to additional fees credit cards, PayPal and Venmo payments are subject to a minimum 3.5% processing fee per transaction. Other options for payment are Cash App, Facebook Pay and Zelle.
  • Why pay for 24 hours and I only need it for an hour?
    Hourly costume rentals are NOT AVAILABLE. We offer daily rentals to avoid excess fees due to late after event return costs. Also, the extended rental allows you to have unhindered photo optunities .
  • * Do you offer discounts?
    Yes, we do. There is a 15% discount on "costume ONLY rentals "for military ID cardholders as well as first responders. New and returning customers also receive varying discounts throughout the year for their patronage.
  • * How does your Layaway work?
    Our Layaway allows you to begin your party on YOUR terms. You select a package or the services that you desire, complete the Layaway contract and acknowledge the policies, sign it and pay the deposit. Afterwards you will make a minimum of one (1) payment per month for three (3) months or twelve (12) weeks until paid in full. We have a three (3) day grace period from the initial date of making the Layaway to cancel. If cancellation is not made within that time limit NO monies paid will be refunded. There are NO charges for the Layaway.
  • * Is my costume/party deposit refundable?
    Reservation deposits (monies paid to reserve your item/service) are NON-REFUNDABLE. Security deposits (monies paid to rent equipment without an attendant present) is refundable when all items are returned in their original pick up/delivery condition. Any lost, damaged or stolen items will be billed at the "current replacement value" should repair not be possible.
  • * What do I need to provide for the party/event?
    For the performer we ask that you do the following: Please save a parking spot for the performer/escort for safe and easy access to load/unload costumes or equipment Have a specified area (away from little prying eyes) for the character to remove portions of their costume(s) during break/cool down moments Have a designated power outlet for our stereo/games & an extension cord (typically 3 prong) Provide a clean, dry, shaded or covered area for character activities Provide adult supervision for children at all times for we do not provide any child care services Community functions are asked to have BOTTLED WATER FOR THE PERFORMER(S) TO DRINK throughout the event (costumes greatly raise the core body temperature which can cause dehydration).
  • * Are outdoor parties permitted?
    Weather permitting, outdoor and park parties are ideal for interactive activities but for the safety of the performer and the children watching them summer temperatures require an indoor or shaded area for costumers.
  • Do you ship costumes?
    Upon request your costume can be shipped UPA Ground to the home, school, or place of business. Your order should be placed at least 10 days in advance to assure a timely arrival. Depending upon location return shipping may be requested and included and you will receive a UPS tracking# to track your costume rental's arrival online at UPS.COM to confirm the exact arrival date. To return simply take it to your local UPS store on the Monday following your event,drop it off by 5pm your time, email Fun Faces the tracking information (a photo of the UPS drop-off receipt also acceptable). Quick and easy...
  • Booking a Mobile Toddler Playground area
    Policies are pretty standard for rental, that is first come first served. We require a $100 security deposit for DIY Rentals or a $50 NON-REFUNDABLE deposit to reserve your date and time OR - If available for your date and time, an invoice will be sent via email with your total and the full payment is due within 3 days to secure your reservation. -Once the deposit is received you will be sent a contract to examine, sign and return to us, which confirms your event. - All rentals are subject to applicable GA sales tax.
  • Can other activities be rented with the playground area?
    Absolutely! Add a character for photo ops and if you have a mixed age group and you would like to provide some activities for all -- examine our add-ons (games, characters, balloon twisting, concessions & more).
  • Rental, Delivery, Setup & Pick-up
    The playground is available for the CONTRACTED 4 HR. period. If a DIY Rental, setup and pick up is within 1 hour prior and after the contracted start and end time of the event. The time of rental depends completely on how long your event is booked for with the latest pick-up time being 7:00 pm. Any time after 7:00 pm will be charged at a rate of $70 per hour. Delivery - is available within a 15 mile radius of our area (31313) at a minimal charge of $25. We can and do deliver further however as we are also affected by fluctuating fuel costs we recommend calling ahead with the location to get an estimate.
  • Refunds/Cancellations
    Security Deposits are 100% refundable, unless the equipment is not returned in the same condition as it was set up in on site. Damages in any capacity (these noted are NOT all inclusive examples) such as being wet, stained, paints, gum, the balls not inside the ball pits at the time of pick up. Refunds - are NOT AVAILABLE should too small of a venue be chosen to set up the playground area. Cancellation - requested within 7 days or less prior to the event will forfeit monies paid due to time, planning. We recommend monitoring the weather and if possible, reserving a venue that offers the flexibility of moving indoors in the event of inclement weather. There is NO REFUND for inclement weather but we will reschedule to another available date.
  • Equipment Set-up (Outdoor/Indoor)
    Indoor Use - No problem, our equipment offers flexibility for your needs. Just give us your space requirements and we will make special arrangements for you to make it work! Advance notice, any setup involving flights of stairs, elevators or escalators, limited or timed parking or anything that will impede our ability to have full mobility will incur an additional fee. Outdoor Use - We do set-up outdoors however NOT after a recent rain (48 hrs prior to event) nor on soft dirt or sand. For safety reasons the outdoor set-up area must: - be free of any debris, tools or rocks prior to our arrival so as not to delay or hinder set-up - be in a shaded area or have access to a cover for hot days to prevent over heating of the equipment. **Should the equipment on site be in extremely dirty condition at the time of pick up, we will charge a $70 dollar cleaning fee, payable on site.
  • Safety Rules
    Our rules for play are for the safety of all participants. We ask that our Client inform or provide these rules to their guests prior to the event. Children must be supervised by an adult (18 & up) at all times No shoes allowed in play area. Non-slip Socks only, adults too No More Than the Maximum Number of Children Noted in Play Package Allowed in Play Area at a Time No pushing, shoving or rough contact play No food, candy, gum or drinks in play area No bubbles, crayons or any coloring material in play area Absolutely NO water activities in play area --- if water/pool play is near dry off before entering play area No pets, no sharp objects in play area Helmet must be worn on roller coaster ride & for children ages 2 and under. No face paint nor glitter tattoos in play area
  • Care/Cleaning of Equipment
    All equipment is cleaned and disinfected, according to manufacturer's guidelines, using a mild soap and water solution after each use and sanitized again when setting up on site. We sanitize before every event using CleanSmart hospital grade disinfectant. CleanSmart kills 99.9% of viruses and bacteria while leaving zero chemical residue. It contains no harmful chemicals, is allergen free, and does not need to be rinsed · No Chemical Residue · No Harsh Chemicals or Fumes · Air Dry. No Rinsing Necessary.
  • Is the foam slippery?
    When mixed properly the foam is as slippery as water. Slippery happens when, like with any product, it is used in such a manner that is not specifically designed and/or created for it.
  • What do you wear to a foam party?
    A common question with a simple answer! Think pool party and recommend to your guests that they wear comfortable lightweight clothing such as shorts, t-shirts, or swimsuits. As with a pool party or water park you want to wear items that: -Are comfortable -Are okay to get wet (colorfast and preshrunk is best) -Are fast drying -Shoes are optional but if worn it is recommended that they be comfortable, okay to get wet, have some type of traction for easier mobility (water shoes/pool slippers)
  • Where can you have a foam party?
    When deciding on a location for your foam party there are two things to consider. 1)What the best surface to have a foam party on? 2) How much space will I need? A foam party can work on most non-slick flat surfaces. A foam party can work on surfaces such as grass, artificial grass, concrete, and pavement. The surface chosen to host your foam party on must be a flat area and free of any obstructions. Ideal locations are: Back yard Front yard Empty field Vacant parking lot Driveway When hosting a foam party insure there is ample space, a good rule of thumb is to allow at least 20x20 feet of space for each foam machine in use and avoid setting up near any type of traffic to avoid floating foam not to be a distraction.
  • How safe are foam parties?
    When following our recommendations you will find that foam parties are incredibly safe! To insure that your foam party is safe for all we provide you with a professional-grade foam machine, high quality foam solution, an experienced operator (full service) and we make the following recommendations: Select an optimal location for your foam party Wear the proper clothing/footwear Always have someone designated for adult supervision near the foam party area Following the recommendations listed above will put you on your way to experiencing a safe and fun foam party.
  • What What should I bring to the foam party?
    Aside from choosing a proper outfit and footwear, there are some additional items you may wish to bring to the foam party just to increase the fun. Pack as though you're headed to a beach or pool party. A few standard items that you'll need are: Towels Goggles (optional but for extended play can prevent visibility issues) Sunscreen, like beach or pool play, there is full sun exposure Change of clothes, since the clothes you wear in the foam will dry quickly but may not be suitable for wear after activities or when traveling home.
  • What should we not bring to the foam party?
    For additional safety it is recommended that jewwlry be removed and securely stored because the foam may cause the item to slip off or possibly become unlatched and fall off. Eyeglasses without a secure headband can fall off and be damaged whilst contact lens can possibly cause some eye irritation. Cell phones are great for taking photos but may fall to the ground or be exposed to the moisture of the foam and possibly cause operation issues.
  • Is it difficult to clean up after a foam party?
    The wonderful part about a foam party is that your clean up is virtually zero. No mess, no puddles, and no mud! When your party is done, the remaining foam will simply disappear all on it's own usually within a couple of hours. You can, if you choose, rinse the area with water to clear out whatever residue is left after the party (the rinsing will not create more bubbles).
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